During the week 17-21 February we had 1182 routine appointments available to book. We’d like to thank everyone who attended their appointment and also those who cancelled thus allowing someone else to book in their place.

However 134 of them were not attended. That equates to at least 33 hours where people who needed to see a nurse or GP but were unable to.

There is a variety of ways to cancel your appointment – to call 023 8231 1034 and choose option 1 – this is an answerphone so there is no queuing, online using Patient Access or the NHS App, texting the word CANCEL to the number on your appointment text reminder, or by clicking cancel in the MJOG Messenger App.

If you no longer need or are unable to attend your appointment, please remember to cancel it. Someone else could use it.

The surgery is closed for staff training.


If you require urgent medical attention, please call 111.


If you have Coronavirus symptoms (high temperature, a new continuous cough or loss/change of sense of taste/smell), please call 119.


In a life-threatening emergency, call 999.


Willow Group will be open again on Tuesday 6 April 2021.