Updating Your Details

We have started to contact patients for whom we have limited contact details in order for us to update our records. We are doing this by telephone initially but if the call is not answered, we will send a text.

Having the most up to date details for you enables us to contact you quickly when we need to. It also allows us to provide the very latest digital services as the NHS rolls them out, for example electronic prescriptions, NHS App Patient Services and video consultations.

The text messages being sent via our texting service AccuRx (accurx.com) contain a link starting florey.accurx.com. This link will confirm your date of birth and then allow you to send us a reply.

If you have a missed call from 023 8231 1034 or one of these texts, it is Willow Group trying to contact you. If you don’t feel comfortable using the text reply, please give us a call on the above number to confirm your details.

The surgery is closed for staff training.


If you require urgent medical attention, please call 111.


If you have Coronavirus symptoms (high temperature, a new continuous cough or loss/change of sense of taste/smell), please call 119.


In a life-threatening emergency, call 999.


Willow Group will be open again on Tuesday 6 April 2021.