Lockdown and Contacting Us

Dear Patient,

Following the Prime Minister’s announcement that England will be subject to new restrictions from today, we want to reassure you that our Practice remains open to our patients with pre-booked appointments.

For the health and safety of our patients and staff, we do ask that if you have a general enquiry you do not come to our sites but continue to access us via our alternative methods.

To ensure our telephone lines are available for our elderly and vulnerable patients, we ask that if you have a medical need and access to the internet, please visit our website www.thewillowgroup.nhs.uk and complete an online consultation (Klinik).

Klinik has proved very successful and for the month of October we received 6533 patient contacts via it, with 82% of patients rating the service as Excellent or Good. Our patient feedback included “It’s easy once you know your way around the website. It’s brilliant for keeping everyone safe”, “Very thorough and easy to use”,  and “Great service, so straight forward”.  Please view the video below to give you an overview of this service.

Many thanks,

The Willow Group

The surgery is closed for staff training.


If you require urgent medical attention, please call 111.


If you have Coronavirus symptoms (high temperature, a new continuous cough or loss/change of sense of taste/smell), please call 119.


In a life-threatening emergency, call 999.


Willow Group will be open again on Tuesday 6 April 2021.