Same Day Access Service

If you require urgent medical attention on the day, our Same Day Access Service provides prompt advice and possible treatment.

  • Complete a Klinik online consultation or call the practice as normal and complete one over the phone
  • A clinician will read and triage the information you provide and will contact you back
  • Patients will be contacted back in order of clinical priority following initial review by a triaging clinician

If it is decided that a face to face appointment is needed, the clinician will be able to book one with you. This will be at Forton Medical Centre. Sometimes tests will need to be arranged first.

The surgery is closed for staff training.


If you require urgent medical attention, please call 111.


If you have Coronavirus symptoms (high temperature, a new continuous cough or loss/change of sense of taste/smell), please call 119.


In a life-threatening emergency, call 999.


Willow Group will be open again on Tuesday 6 April 2021.