Compliments, Concerns and Complaints

We constantly strive to provide an excellent, friendly and efficient service. We care for our patients and want to ensure they get the best health advice and treatment possible.

We always appreciate your feedback and are happy to hear from you whenever there is something you would like to bring to our attention. We realise that occasionally things do not go as smoothly as we would like and believe it is better we deal with issues as they arise so we encourage you to raise your concern with a member of staff or site manager promptly.

We operate a practice-based complaints procedure, part of the NHS system for dealing with complaints. Any member of staff will give you further information on this. Our Compliments Concerns and Complaints Patient Information Leaflet gives details of the procedure.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

If there is anything you want to tell us about: things we do well or could do more of, things we could improve, or maybe things we haven’t thought of and you’d like to see at Willow, please use the send a message to or write to our patient experience team at

The Primary Care Patient Experience Team
Brune Medical Centre
10 Rowner Road
PO13 0EW

Tel: 023 8231 1034