Online Access

With the online access to your medical record, you can:

  • book or cancel appointments without having to phone
  • order repeat medication so they are ready to pick up
  • change your address and contact details
  • view your medical record 

all via the internet from home, work or on the move, and in your own time, day or night.

There are now a variety of apps that can link to your medical record including Patient Access (provided by our own clinical system supplier, EMIS) and the new NHS App (owned and run by the NHS). There are many other apps available that can link with your medical record including pharmacy apps for easy ordering and payment of medication.

You can register directly through the app. Your access might be restricted until you visit us with ID.

If you register using the NHS App, you will create an NHS login which can be used to identify you on other NHS and third party healthcare provider websites and apps, for example pharmacy apps. Here’s a video on how to create your NHS login.

Alternatively you can call into the surgery with identification first and be given some security codes for immediate full access. These codes can be used for any apps.

When registering, you will be asked to pick your practice from a map. You can select any of our sites.

Please note: the latest Data Protection and NHS confidentiality rules require that every registered user of Patient Access must use have their own unique email address (your email address is also your username). Shared email addresses are no longer allowed.

All information you send to the Surgery via Patient Access and NHS App is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.

For NHS administration purposes, Willow Group’s “main site” is Forton Medical Centre. When logging in to our Patient Access system, you will see this address even if you usually use another of our sites. This does not affect how you use our services. As a registered patient of Willow Group, you may continue to use any of our sites as normal.