Appointments & Clinics

Cancelling Appointments

If you no longer need or can no longer attend your appointment, it is vital that you contact us to cancel. This will allow you someone else to book and attend instead.

If we sent you a text reminder, the easiest way to cancel your appointment is to text the word CANCEL to the number stated in the reminder.

Alternatively log on to Patient Access or NHS App and cancel there.

Please help us and take this active role to help reduce the waiting time for appointments.

The surgery is closed for staff training.


If you require urgent medical attention, please call 111.


If you have Coronavirus symptoms (high temperature, a new continuous cough or loss/change of sense of taste/smell), please call 119.


In a life-threatening emergency, call 999.


Willow Group will be open again on Tuesday 6 April 2021.